Shipping policy
All KOWA orders are shipped from South Korea.
We currently ship within South Korea and to selected international destinations. Shipping availability and charges are shown at checkout. Estimated delivery times depend on the destination.
Processing Time
Orders are typically processed within 2–4 business days after payment confirmation.
Processing time does not include shipping or transit time.
South Korea Shipping
Shipping within South Korea is provided free of charge.
Domestic orders are shipped using a local courier service. Tracking information will be provided after shipment.
International Shipping
International orders are shipped from South Korea via EMS (Express Mail Service).
International shipping charges are determined by destination and are displayed at checkout before payment.
Estimated international delivery times are generally:
Asia: 5–10 business days
North America: 7–14 business days
Europe: 7–14 business days
Other destinations: Delivery times vary depending on the destination.
These delivery times are estimates only. Customs clearance, local postal operations, public holidays, weather, or other circumstances outside KOWA’s reasonable control may cause delays.
Shipping Charges
Shipping charges are shown at checkout before the order is completed.
Where applicable law requires KOWA to reimburse an original outbound delivery charge following a statutory cancellation or withdrawal, reimbursement will be handled in accordance with KOWA’s Return & Refund Policy and applicable law.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or relevant authorities.
Unless otherwise required by applicable law, these charges are the responsibility of the customer and are not included in the product price or KOWA’s shipping charge.
KOWA does not currently collect destination-country customs duties or import taxes at checkout.
Customs clearance procedures may delay delivery. KOWA cannot control or guarantee customs clearance times.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 24–48 hours after shipment for tracking information to begin updating.
Incorrect or Incomplete Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
If a shipment is delayed, returned, or cannot be delivered because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for additional shipping costs associated with reshipment, where permitted by applicable law.
If you notice an address error before your order has been fulfilled, please contact KOWA as soon as possible.
Failed or Returned Delivery
If a shipment is returned to KOWA because delivery could not be completed, KOWA will contact the customer where reasonably possible.
Any reshipment charges resulting from circumstances attributable to the customer may be charged to the customer where permitted by applicable law.
Nothing in this section limits any mandatory consumer right or remedy available under applicable law.
Contact
For questions regarding shipping, please contact: