Privacy policy
Last updated date to October 18, 2026
KOWA operates the online store available at kowaxis.com and related services, including our website, customer accounts, checkout, order processing, customer support, returns, refunds, and other services associated with the purchase of KOWA products.
This Privacy Policy explains how KOWA collects, uses, stores, discloses, transfers, and otherwise processes personal information when you visit or use our website, create or use a customer account, place an order, make a payment, contact us, request a return, cancellation or refund, or otherwise interact with KOWA.
KOWA uses Shopify to operate its online store and uses payment, shipping, and other service providers where necessary to provide its services.
Where this Privacy Policy conflicts with our Terms of Service regarding the collection, use, processing, storage, transfer, or disclosure of personal information, this Privacy Policy applies to those matters.
Personal Information We Process
The personal information we process depends on how you interact with KOWA and may include the following.
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact details that you provide.
Order and Transaction Information
This may include your order number, products purchased, order value, payment status, transaction history, returns, refunds, cancellations, shipping information, tracking information, and other information relating to your transactions with KOWA.
Payment Information
Payments are processed through third-party payment service providers made available at checkout.
Depending on the payment method used, payment providers may process payment card details, billing information, financial account information, transaction information, payment authentication information, fraud-prevention information, and other information necessary to process the payment.
KOWA generally does not directly receive or store complete payment card numbers. We may receive limited payment and transaction information, such as the payment method, payment status, transaction identifier, refund information, and other information required to manage your order.
Customer Account Information
If you create or use a customer account, we may process information associated with that account, including your name, email address, order history, account preferences, and authentication or account-related information.
Shipping and Customs Information
To deliver an order, we may process and provide information such as your name, shipping address, telephone number, email address where required, order details, product description, shipment value, tracking number, and information required for customs clearance.
Communications
We process information contained in messages and other communications you send to KOWA, including customer-service inquiries, return or cancellation requests, complaints, privacy requests, and other correspondence.
Device, Technical, and Usage Information
When you use our website, Shopify and other service providers may automatically collect information about your device and use of the website, such as your IP address, browser type, device identifiers, operating system, network information, pages viewed, actions taken on the website, referring URLs, and similar technical and usage information.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to operate the website, maintain security, remember preferences, understand website usage, provide functionality, and, where applicable, support analytics or advertising.
Cookie use and available privacy choices may vary depending on your location and applicable law.
Where a cookie banner or privacy-preference control is made available, you may use it to manage applicable choices.
How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, create or use an account, contact us, request a return or refund, subscribe to communications, or otherwise provide information to KOWA.
Automatically when you access or use our website, including through cookies and similar technologies.
From Shopify, payment service providers, shipping providers, fraud-prevention providers, and other service providers involved in providing KOWA's services.
From other third parties where permitted by applicable law.
Purposes and Legal Bases for Processing
KOWA processes personal information only where there is an appropriate legal basis under applicable law.
Order Processing and Contract Performance
We process personal information to accept, process, confirm, fulfill, deliver, cancel, return, or refund orders and otherwise perform our obligations relating to purchases made through the store.
Payment Processing
We process or disclose information as necessary to process payments, verify payment status, issue refunds, prevent payment fraud, manage disputes, and maintain transaction records.
Shipping and Customs
We process personal information to arrange domestic and international delivery, provide tracking, complete customs documentation, respond to delivery issues, and manage returned shipments.
Customer Accounts
We process information to create, maintain, authenticate, and administer customer accounts and provide access to order history and account-related functions.
Customer Service
We process information to respond to inquiries, complaints, returns, refund requests, cancellation requests, privacy requests, and other customer communications.
Security and Fraud Prevention
We process information where reasonably necessary to protect KOWA, our customers, Shopify, payment providers, and other parties against fraud, unauthorized transactions, misuse, security threats, and unlawful or harmful activity.
Legal, Tax, and Regulatory Compliance
We process and retain information where necessary to comply with applicable laws, accounting and tax requirements, consumer-protection requirements, customs requirements, valid legal processes, government requests, dispute-resolution requirements, and other legal obligations.
Website Operation and Improvement
We process information where necessary to operate, secure, maintain, troubleshoot, understand, and improve our website and services.
Marketing and Promotional Communications
KOWA may use personal information for marketing or promotional communications only where permitted by applicable law and, where consent is required, after obtaining the required consent.
You may withdraw your consent to promotional emails at any time by using the unsubscribe function contained in the relevant communication.
Withdrawing from promotional communications does not prevent KOWA from sending non-promotional communications relating to your orders, customer account, legal notices, transactions, security, or customer-service requests.
Retention of Personal Information
KOWA retains personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Certain transaction records are retained in accordance with applicable Korean e-commerce law.
Records relating to contracts and withdrawal or cancellation of orders: 5 years.
Records relating to payments and the supply of goods: 5 years.
Records relating to consumer complaints or dispute resolution: 3 years.
Records relating to display and advertising: 6 months.
Customer account information may be retained while the customer account remains active and thereafter for the period reasonably necessary to complete outstanding matters or comply with legal obligations.
If a customer account is closed, transaction or other information that KOWA is legally required to retain may continue to be retained for the applicable statutory period.
Customer-service correspondence is retained for the period reasonably necessary to resolve the relevant matter. Where correspondence relates to a consumer complaint or dispute, it may be retained for the legally required period.
Information required for tax, accounting, fraud prevention, dispute resolution, legal claims, or other legal purposes may be retained for the period required or permitted by applicable law.
Destruction of Personal Information
When the applicable retention period expires or the purpose for which personal information was processed has been completed, KOWA will delete or destroy the information without undue delay unless continued retention is required by law.
Electronic personal information will be deleted using methods intended to prevent reasonable restoration or recovery.
Physical documents containing personal information, where applicable, will be shredded, destroyed, or otherwise disposed of using an appropriate secure method.
Where information must continue to be retained by law, it may be separated from information used for ordinary business purposes where appropriate.
Service Providers and Entrusted Processing
KOWA uses service providers where necessary to operate the store, accept payments, and fulfill orders.
The nature of a provider's legal role may differ depending on the service. A provider may process information on KOWA's behalf or may process certain information independently under its own legal obligations.
Shopify
Service provider:
Shopify Commerce Singapore Pte. Ltd. and authorized Shopify group companies and subprocessors.
Purpose:
Online-store hosting, ecommerce infrastructure, checkout, customer accounts, order management, website security, analytics, technical support, and related Shopify functionality.
Information processed may include:
Contact information, customer-account information, order and transaction information, shipping information, communications, device and usage information, and other information submitted to or generated through the KOWA online store.
Shopify may also process information independently when customers use Shopify consumer services.
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal:
https://privacy.shopify.com/en
Shopify Subprocessors:
https://help.shopify.com/en/manual/privacy-and-security/privacy/subprocessors
PayPal
Service provider:
PayPal Pte. Ltd., PayPal group companies, and authorized PayPal service providers.
Purpose:
Payment processing, settlement, refunds, authentication, security, fraud prevention, dispute handling, regulatory compliance, and related payment services.
Information processed may include:
Contact information, billing information, payment and transaction information, technical information, and other information required to provide PayPal services.
Logen
Service provider:
Logen Co., Ltd. (로젠주식회사)
Purpose:
Domestic shipment, delivery, tracking, returned-shipment processing, and delivery-related customer service.
Information processed may include:
Recipient name, shipping address, telephone number, shipment information, tracking information, and other information necessary to complete delivery.
Korea Post EMS and International Delivery Partners
Service provider:
Korea Post EMS and destination-country postal, delivery, and customs partners involved in completing an international shipment.
Purpose:
International shipping, tracking, customs clearance, delivery, and returned-shipment processing.
Information processed may include:
Recipient name, shipping address, telephone number, email address where required, product and order information, shipment value, tracking information, and customs information required for international delivery.
Disclosure of Personal Information
KOWA does not disclose personal information to unrelated third parties for unrelated purposes except where the customer has provided consent or where disclosure is otherwise permitted or required by applicable law.
KOWA may disclose personal information:
To Shopify and other providers involved in operating the KOWA online store.
To payment service providers, card networks, banks, and other financial service providers where necessary to process payments, refunds, authentication, fraud prevention, disputes, or settlement.
To shipping, postal, customs, and delivery providers where necessary to fulfill and deliver an order.
To accountants, tax advisers, lawyers, or other professional advisers where reasonably necessary.
To government authorities, courts, law-enforcement authorities, customs authorities, regulators, or other parties where required or permitted by applicable law.
In connection with a lawful business transfer, restructuring, merger, sale, insolvency procedure, or similar transaction, subject to applicable legal requirements.
When you request or authorize the disclosure.
International Transfer of Personal Information
KOWA is based in the Republic of Korea. Because KOWA uses international ecommerce, payment, and delivery infrastructure, certain personal information may be transferred to, accessed from, stored in, or processed outside the Republic of Korea.
KOWA conducts overseas transfers only where an applicable legal basis exists.
Where overseas entrusted processing or storage is necessary to enter into or perform a contract with a customer, KOWA may carry out that transfer in accordance with applicable Korean privacy law after providing the required information through this Privacy Policy or another legally permitted method.
Where another legal basis, including separate consent, is required for an overseas transfer, KOWA will comply with that requirement.
Shopify Overseas Transfer
Recipient:
Shopify Commerce Singapore Pte. Ltd. and authorized Shopify group companies and subprocessors.
Primary transfer country:
Singapore.
Shopify may use group entities and authorized subprocessors in additional countries in accordance with its published subprocessor arrangements.
Recipient contact:
Shopify Commerce Singapore Pte. Ltd.
Attn: Data Protection Officer
77 Robinson Road
#13-00 Robinson 77
Singapore 068896
Information transferred:
Contact information, account information, order and transaction information, communications, shipping information, device and usage information, and other information submitted through or generated by the KOWA online store.
Purpose:
Hosting and operation of the online store, ecommerce functionality, checkout, customer accounts, order management, security, fraud prevention, analytics, technical support, and related Shopify services.
Timing and method:
Information may be transferred electronically through Shopify's systems when you access or use the KOWA store, submit information, create or use an account, or complete a transaction.
Retention:
Information is retained for the period necessary to provide Shopify services and for additional periods required or permitted by Shopify's contractual and legal obligations.
Legal basis:
Where applicable, overseas entrusted processing or storage necessary for the conclusion or performance of a contract with the customer. Where another legal basis, including separate consent, is required under applicable law, KOWA will rely on that basis.
Effect of refusal:
If the information necessary to operate the Shopify store cannot be transferred, KOWA may be unable to provide the online-store, customer-account, checkout, or order-processing functions.
Current information regarding Shopify's subprocessors is available at:
https://help.shopify.com/en/manual/privacy-and-security/privacy/subprocessors
PayPal Overseas Transfer
Recipient:
PayPal Pte. Ltd., PayPal group companies, and authorized service providers.
Primary transfer country:
Singapore.
Recipient address:
PayPal Pte. Ltd.
5 Temasek Boulevard #09-01
Suntec Tower 5
Singapore 038985
South Korea privacy contact:
PayPal Korea Services LLC
Telephone: +82 02-737-5775
Email: skrprivacy@paypal.com
Information transferred:
Contact information, billing information, payment and transaction information, authentication information, technical information, and other information required to provide PayPal services.
Purpose:
Payment processing, settlement, refunds, authentication, security, fraud prevention, dispute handling, regulatory compliance, and related payment services.
Timing and method:
Information is transferred electronically when you select PayPal as a payment method or when a PayPal-related payment, refund, dispute, authentication, or security process occurs.
Retention:
Information is retained for the period necessary to provide PayPal services and for additional periods required by financial, security, regulatory, or other applicable legal obligations.
Legal basis:
Where applicable, overseas entrusted processing or storage necessary to complete or perform the customer's selected PayPal transaction. Where another legal basis, including separate consent, is required under applicable law, KOWA will rely on that basis.
Effect of refusal:
If information required for PayPal cannot be transferred, PayPal cannot be used as the payment method. Other available payment methods may still be used.
International Shipping Overseas Transfer
Recipients:
Destination-country postal operators, delivery providers, and customs authorities involved in delivery of an international order.
Destination country:
The country or region to which the customer requests delivery and, where necessary, countries through which the international postal or delivery network processes the shipment.
Recipient information:
The specific destination postal operator or customs authority varies according to the shipping destination. Information about the applicable delivery partner may be available through Korea Post EMS tracking or by contacting KOWA.
Information transferred:
Recipient name, shipping address, telephone number, email address where required, product description, shipment information, shipment value, tracking information, and information necessary for customs clearance.
Purpose:
International shipment, customs clearance, tracking, delivery, and processing of returned shipments.
Timing and method:
Information is transmitted electronically and through international postal and customs documentation when KOWA prepares and dispatches an international shipment.
Retention:
Information is retained by the relevant postal, delivery, or customs provider for the period required to complete delivery and for any additional period required by applicable postal, customs, tax, security, or other legal requirements.
Legal basis:
Where applicable, overseas entrusted processing necessary to perform the customer's international-delivery contract, together with any other legal basis required to comply with applicable customs and legal requirements.
Effect of refusal:
If the information required for international shipping and customs processing cannot be transferred, KOWA cannot dispatch or deliver the international order.
Effect of Refusing Overseas Transfers
Where an overseas transfer is necessary to operate the store, provide a selected payment method, maintain a customer account, process an order, or deliver an international shipment, refusing the required transfer may mean that KOWA cannot provide the relevant function or complete the transaction.
Where applicable law provides a right to refuse an overseas transfer or withdraw consent to a transfer, you may exercise that right by contacting KOWA using the contact information provided below.
Relationship with Shopify and Other Providers
KOWA is responsible for personal information where KOWA determines the purposes and means of processing in connection with operating the KOWA store.
Shopify processes customer personal information on KOWA's behalf for many merchant services. Shopify may also process information independently when a customer uses certain Shopify consumer services, as described in Shopify's own privacy documentation.
Payment service providers, banks, card networks, postal operators, customs authorities, and other providers may have independent legal obligations and may act as independent controllers for certain processing activities.
Their processing may therefore also be governed by their own privacy notices and applicable laws.
Security of Personal Information
KOWA takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
KOWA also relies on security measures maintained by Shopify, payment service providers, shipping providers, and other service providers for personal information processed within their respective systems.
No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, KOWA cannot guarantee absolute security.
Please do not send highly sensitive or confidential information to KOWA through unsecured communication channels unless it is reasonably necessary and an appropriate method has been provided.
Children's Personal Information
KOWA's online store is not specifically directed to children.
Under Korean law, where consent is required to process the personal information of a child under 14 years of age, the consent of the child's legal representative must be obtained and verified as required by law.
KOWA does not knowingly process personal information from children in violation of applicable parental- or legal-representative-consent requirements.
If you believe that a child has provided personal information to KOWA in circumstances that do not comply with applicable law, please contact us so that we can review the matter and take appropriate action.
Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include:
The right to request access to personal information held about you.
The right to request information concerning the processing of your personal information.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion or destruction of personal information where applicable.
The right to request suspension, restriction, or cessation of certain processing where applicable.
The right to withdraw consent where processing is based on consent.
The right to object to certain processing where provided by applicable law.
The right to request information relating to disclosure or international transfer where provided by applicable law.
The right to data portability where provided by applicable law.
You may exercise applicable privacy rights by contacting KOWA using the contact information provided below.
KOWA may request information reasonably necessary to verify your identity before processing a privacy request.
Where another person acts on your behalf, KOWA may request appropriate evidence of authority as permitted by applicable law.
KOWA will respond within the period required by applicable law.
European Economic Area and United Kingdom
If you are located in the European Economic Area or United Kingdom, KOWA may process personal information where necessary to perform a contract with you, comply with legal obligations, pursue legitimate interests where permitted, or based on consent where consent is required.
Subject to applicable law, you may have rights to access, rectify, erase, restrict or object to processing, withdraw consent, or receive certain personal information in a portable format.
You may also have the right to lodge a complaint with the data-protection authority responsible for your place of residence.
Marketing and Targeted Advertising Choices
KOWA will send promotional communications only where permitted by applicable law and, where required, after obtaining consent.
Depending on your location and the technologies enabled on the KOWA store, you may also have the right to opt out of certain uses of personal information for targeted advertising or certain forms of data sharing.
Where available, these choices may be exercised through KOWA's privacy controls or Data Sharing Opt-Out page:
https://kowaxis.com/pages/data-sharing-opt-out
If your browser sends a legally recognized privacy-preference signal, including Global Privacy Control where applicable, Shopify may process that signal in accordance with applicable law and the privacy settings enabled for the KOWA store.
Third-Party Websites and Services
The KOWA website may contain links to websites, payment services, or other online services operated by third parties.
KOWA is not responsible for the privacy practices, security, or content of independent third-party services.
If you use or follow a third-party service or link, you should review that provider's applicable privacy policy.
Privacy Complaints and Remedies
If you have a concern about how KOWA processes your personal information, please contact KOWA using the contact information below.
KOWA will review privacy inquiries and complaints in accordance with applicable law.
You may also have the right to contact the privacy or data-protection authority responsible for your jurisdiction.
In the Republic of Korea, additional privacy-related assistance may be available through:
Personal Information Infringement Report Center
Telephone: 118
Personal Information Dispute Mediation Committee
Telephone: 1833-6972
Use of these external remedies does not prevent you from contacting KOWA directly.
Changes to This Privacy Policy
KOWA may update this Privacy Policy from time to time to reflect changes in our services, service providers, technology, legal obligations, privacy practices, or other operational requirements.
When this Privacy Policy is updated, KOWA will publish the revised version on the website and update the "Last updated" date.
Where required by applicable law, KOWA will provide additional notice or obtain consent for material changes.
Privacy Contact and Person Responsible for Personal Information Protection
For questions, requests, complaints, or the exercise of privacy rights relating to this Privacy Policy or KOWA's processing of personal information, please contact:
Business name:
KOWA
Person responsible for personal information protection:
KIM DAVE DONG WOOK
Email:
contact@kowaxis.com
Telephone:
+82 10-4692-2515
Business address:
5F, 4-5 Hakdong-ro 17-gil
Gangnam-gu, Seoul 06050
Republic of Korea
KOWA is responsible for personal information processed for purposes determined by KOWA, subject to the independent responsibilities of Shopify, payment providers, shipping providers, customs authorities, and other service providers under applicable law.